Last updated: December 13, 2025
By accessing or using the HEN web-based software, website, or any related services ("Service"), the User agrees to be bound by these Terms of Service, the Privacy Policy, and the End User License Agreement (EULA). Key terms are defined as follows: Artist (User offering performance services), Talent Buyer (User seeking to hire an Artist), User (any person or entity that registers an account), Transaction (any offer, contract, or payment processed through the Service), and Platform Fees (service charges applied by HEN). HEN reserves the right to modify these Terms, and continued use constitutes acceptance of the revised Terms.
Use of the HEN software and account creation is strictly limited to individuals 18 years of age or older and located within the United States. Users must submit a valid government-issued photo identification for fraud and scam prevention. The raw image of the ID is immediately deleted upon successful verification; only an encrypted key corresponding to the verification data is retained. Users are solely responsible for maintaining the confidentiality of their credentials and for all activities that occur under their account.
HEN is a neutral technology platform providing tools (templates, signing, payments). HEN is not a party to any agreement, negotiation, or contract generated using the Service. HEN is not an employer, talent agent, or representative for any User. Users acknowledge that HEN is not liable for the acts, omissions, or negligence of any other User (e.g., Artist no-shows, venue cancellations, property damage). Users transact at their own risk. Contract templates provided by HEN are offered "as-is" as Standard Industry Templates for user convenience. HEN is not a law firm and does not provide legal advice.
HEN charges a service fee calculated as 5% or $10 of the total transaction value (whichever is greater). This fee is applied to both the Payer (Talent Buyer) and the Payee (Artist). In addition to the Platform Fees, all fees charged by our third-party payment processor (Stripe) for its services will be passed directly to the User. All financial transactions are processed by Stripe Connect. Users must comply with the Stripe Connected Account Agreement. Users transacting off-platform expressly waive all protections and enforcement mechanisms provided by HEN, including dispute resolution.
HEN has the right, but not the obligation, to investigate and take action regarding financial disputes arising solely from on-platform transactions.
Artist's Claim: If an Artist claims non-payment, they have 14 days from the scheduled date to formally initiate a "Dispute."
Talent Buyer's Resolution Period: If a Dispute is claimed, the Talent Buyer has 14 days to resolve the outstanding balance.
Consequence: Failure to resolve the balance within 14 days will result in the indefinite suspension of the Talent Buyer's account, restricted to login and payment features only until the balance is paid.
Users agree to resolve any payment dispute directly with HEN. If a chargeback is initiated, the user is liable to reimburse HEN for the full charged-back amount plus a 15% chargeback fee on the total outstanding amount. Failure to fully reimburse HEN within 14 days will result in indefinite account suspension. Outstanding balances in excess of 30 days may be submitted to a third-party collections agency. Outstanding balances of $10,000 or more may result in HEN pursuing legal action to recover the debt, and the User will be responsible for all associated collection and legal fees.
The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied.
In no event shall HEN's total cumulative liability to any user for any damages, losses, or causes of action arising out of or related to this Agreement exceed the greater of (a) Five Hundred U.S. Dollars ($500.00) or (b) the total amount of service fees paid by that user to HEN in the three (3) months preceding the date the claim arose.
Users agree to defend and hold HEN harmless from any claims, damages, or costs (including legal fees) arising from the user's breach of these Terms or their breach of a contract made with another User on the Service.
Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be settled by mandatory binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules or Consumer Arbitration Rules, as applicable. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
If the User registers using a corporate email address or identifies a business entity during sign-up, the User is conclusively presumed to be a Business Entity, and the AAA Commercial Arbitration Rules shall apply. Otherwise, if the User is an individual using the Software, the AAA Consumer Arbitration Rules shall apply.
Arbitration shall be conducted on an individual basis only. The User and the Company agree that any dispute resolution proceedings, whether in arbitration or court, will be conducted only on an individual basis and not in a class, consolidated, or representative action. By entering into this agreement, the User and the Company both waive the right to a trial by jury and the right to participate in any class action or consolidated proceeding.
If the Class Action Waiver is found unenforceable, the unenforceable provision shall be severed, and the remainder of the arbitration agreement shall be enforced.